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Drops hints. Silent Knights, Sunny, Bright, Witty, Retired. Seeking A Spark of Intelligence, Stability, and Humor ...Magic Madness, Windows In Heaven.

Based on search results, there are significant, documented "dark side" complaints regarding Spruce Power (a Denver-based owner/operator of residential solar assets) and its customer service, along with a recent SEC investigation.

Here are the key issues identified regarding the company:

• Broken Panels and Service Failures: Numerous customers have reported that their solar panels have remained broken for months, or even years, despite the company being responsible for maintenance.
• Neglect After Acquisitions: Problems often intensified after Spruce Power took over contracts from other companies, with customers describing the experience as a "nightmare".
• Billing Issues: Customers have alleged that Spruce Power charges for electricity based on "assumed production" even when systems are not working.
• Difficulty Contacting Support: Complaints consistently highlight that it is extremely difficult to get a "live body on the phone" to address malfunctions.
• SEC Settlement: In 2023, Spruce Power agreed to pay an $11 million civil penalty to settle a Securities and Exchange Commission (SEC) investigation into its 2020 merger, which found that the company (then known as XL Fleet) had violated federal securities laws regarding misleading revenue projections.
• Legal Action: Some customers have sought, or participated in, class-action lawsuits regarding these issues. 

Note: The results regarding "Mayia A. Spruce Power" appear to be distinct from the corporate entity Spruce Power (SPRU), which is a publicly traded solar company that previously acquired XL Fleet.

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Drops hints. Silent Knights, Sunny, Bright, Witty, Retired. Seeking A Spark of Intelligence, Stability, and Humor ...